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KOSTENLOSER Inlandsversand bei Bestellungen ab 90 $! (Ausnahmen gelten)
KOSTENLOSER Inlandsversand bei Bestellungen ab 90 $! (Ausnahmen gelten)

Widerrufsrecht

Return and Refund Eligibility:

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. The return must be initiated within 48 hours of receiving the item. Returning an item is not a guarantee of a refund. International returns are not accepted.

Returns Process:

To initiate a return, please login to your customers account and select the item(s) you want to return. A 20% re-stocking fee per item will be charged. The remainder of the balance will be automatically refunded to your original payment method. 

Return Shipping:

Customers are responsible for the cost of return shipping. A trackable shipping service should be used along with insurance. RC Pit Lane is not responsible for packages that are lost or damaged in return transit. Items should be packed appropriately to assure no damage is incurred during shipping.

Damaged Package Claims:

If you have received your order, and your package was damaged in transit, please contact us immediately within 48 hours of receiving your package. Customers with damaged packages can file a claim directly with us. Damaged product(s) must be shipped back to us for verification. We may also require photos be taken of damaged packages and/or parts. Photos of damaged goods will help us expedite the process if your claim. International customers must file a claim directly with the carrier.

Lost Package Claims:

If you suspect that your package has been lost in transit, please contact us immediately. All packages are insured for 100% of the value. If your package is confirmed lost by the carrier, we will either replace or refund the full amount of your order. We aim to close all claims within 30 days. However, this depends on the length of time the carrier takes to complete their investigation. A refund or replacement cannot be issued until the carrier confirms the package is lost. Packages that have a confirmed delivery status are not eligible for a claim. International customers must file a claim directly with the carrier. 

PayPal Claims:

Opening a claim through PayPal for lost or damaged packages will significantly delay the claim process. Please contact our customer service team to open a claim to ensure a quick resolution.

Defective Merchandise Policy:

If you receive a defective item, you must notify us immediately. Some manufacturers may prefer to handle issues directly. In this situation, you will be required to contact the manufacturer. Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the discretion of RC Pit Lane and/or the manufacturer. International customers must contact the manufacturer directly. 

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned under any circumstance. We do not accept returns for clothing, batteries, liquids or hazardous materials. Please get in touch if you have questions or concerns about your specific item.

Discounted items:

Sale, clearance and discounted items are Final and not eligible for a refund. This includes items that are purchased using coupon discount codes, loyalty points or any other type of offer which results in a discounted price.

Exchanges:

Exchanges are not permitted. 

Store Credits:

We do not issue store credits.

Pre-order Refunds:

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, partial deposit/payment, or full payment at the checkout depending on the product(s). For orders where no payment of a partial deposit/payment is collected, we may store your payment details and charge the full or remaining payment at a future date. Once the pre-order has been fulfilled, the order cannot be cancelled. 

How to Contact Us:

If you have questions or concerns, please contact our customer support team at:

  • Email: sales@rcpitlane.com
  • Phone: +1 (201) 590-2330 
  • Live Chat: Available on our website during business hours.