FAQ Cancelling/Changes to Orders

Can I cancel my order?

Cancellations are only available for items that haven't shipped yet. Once your order is fulfilled (tracking number assigned), it's no longer eligible for cancellation — but you can request a return once it arrives.

How do I cancel my order?

You can request a cancellation directly from your account — no need to contact us first.

Step-by-step:

1. Click Account at the top of our store or click here: Account Login
2. Sign in with your email address (if not already signed in) — we'll send you a 6-digit code (no password needed)
3. Go to Orders and select the order you'd like to cancel
4. Click "Cancel items" and select the items you want to cancel
5. Submit your request

What happens after I submit a cancellation request?

Our team reviews all cancellation requests. You'll hear back from us in 24-48 hours by email once we've processed it.

How will I be refunded?

If your cancellation request is approved, your refund will be issued to your original payment method — the same card or payment method used at checkout.

How long does a refund take?

Once your cancellation is approved and processed by our team, please allow the following timeframes for the refund to appear:

• Credit/Debit card: 5–10 business days, depending on your bank or card issuer
• PayPal or other payment methods: 3–5 business days
• Shop Pay: Timeframes may vary — please check with your provider

I can't find the cancel option — what do I do?

If you don't see the cancel option, your order has likely already been fulfilled and shipped. Please contact us at help@rcpitlane.com and we'll do our best to help.

How do I make changes to my order?

The quickest way to make changes to your order is to cancel it yourself online using the steps above, then place a new order. Avoid emailing or using the online chat window to request a cancellation — our response time is 24–48 hours and your order will likely have already been processed by then.